Shipping and Payment Info:
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times in Europe: 5 - 20 Business days
Average transit times to International: 10 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)
Payment Terms: ( also in our FAQ/ IMPRINT)
The following payment methods are available to you:
Bank to Bank
If you choose the payment method prepayment, you will find our bank details after your order in the payment processing. We deliver the goods after receipt of payment. If you choose this option, we will also give you a 2% discount, which we will refund immediately after your bank transfer.
By credit card
When you place your order, you simultaneously transmit your credit card data to our payment partners. The system is SSL encrypted and secure.
After your legitimation as a legitimate cardholder, we ask your credit card company to initiate the payment process immediately after the conclusion of the contract. The payment process is automatically carried out by the credit card company and your card will be charged.
If you wish, you can pay SSL-protected via Payment LINK directly with your credit card. This LINK is generated especially for you, and only for a one-time payment.
This is the safest way to pay, please send a separate email for this.
During the order process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After ordering in the shop, we ask PayPal to initiate the payment process.
The payment process is automatically carried out by PayPal after the goods have been shipped. You will receive further information during the ordering process.
PayPal: There is plus 1.9 percent of the purchase price as costs.
Malfunctions: If technical problems prevent a chosen payment method, please inform us in an email.
Terms of payment outside our online shop:
Regular payment is T/T (30/70), Payments with LC, SBLC or BLC are possible from an amount of 300 000 Euro.
IMPORTANT: Sometimes our employees are bound to other orders. In order to nevertheless enable our customers to receive prompt delivery, we reserve the right to forward orders to our partners. The further processing and the obligation to fulfill the order is done in agreement with and by this partner. In this case, we are only the mediator. For this, we are entitled to a commission, the amount of which is max. 6%.